Privacy Policy

At ARKEOBOTS S.L. ("we", "us", "our"), protecting your privacy and personal data is a core priority. We are committed to ensuring full compliance with:

• The EU General Data Protection Regulation (GDPR — Regulation 2016/679)
• Spanish Organic Law on Data Protection and Digital Rights (LOPDGDD)
• EU ePrivacy Directive
• The EU Artificial Intelligence Act (AI Act — anticipatory compliance)

This Privacy Policy explains how we collect, process, store, and protect your personal data when you use our ARKEO robot and interact with our website and services.

• Company Name: ARKEOBOTS S.L.
• NIF (Spanish VAT ID): B21906508
• Registered Address: Calle Ávila 89, Planta 4, Puerta 1, 08005 Barcelona, Spain
• Contact Email: arkeobots@gmail.com
• Data Protection Officer (DPO): At this stage, ARKEOBOTS S.L. does not appoint a Data Protection Officer, as no personal data is centrally processed or accessed. All user data remains encrypted and stored locally on the ARKEO device only.

This Privacy Policy applies to:

• Personal data processed directly by the ARKEO robot device
• Personal data collected via our website, platform, and customer-support systems
• All customers, users, and visitors whose data we may process

We only collect and process personal data that is strictly necessary for the provision of our services and the safety of our users.

A — Data collected by the ARKEO robot:

• User identification: Name, configuration profile, authorised contacts
• Interaction data: Transcribed text of dialogues and cognitive exercises
• Cognitive monitoring data: Weekly test results and behavioural indicators
• Emergency data: Photos captured in emergency protocols (only when triggered)
• Device data: Serial number, configuration settings, system logs

B — Data collected via our website and support services:

• Contact forms: Name, email, phone, message content
• Purchase and delivery information
• Website usage data: IP address, browser type, cookies, analytics

Robot Operation (ARKEO device):

• To enable safe, effective operation of the ARKEO robot
• To personalise interaction and adapt to user preferences
• To perform non-medical cognitive-stimulation exercises
• To monitor safety situations and trigger emergency protocols if required

Emergency Safety Protocols:

To contact authorised family members or emergency services in predefined situations of potential danger or non-responsiveness.

Quality Assurance & AI Safety:

To supervise, audit, and continuously improve the accuracy and safety of our AI models through expert human oversight.

Customer Service & Administration:

To provide technical support, respond to inquiries, and manage purchases and warranties.

Website Analytics (site only):

To monitor and improve website functionality, subject to consent for non-essential cookies.

Note: Explicit consent is always collected prior to any processing of sensitive data related to cognitive monitoring or emergency contacts.

ARKEO is first and foremost a neurocognitive decline prevention tool: it helps counteract loneliness by offering regular engagement, exercises, learning, and family connection. It complements but does not replace professional medical care when needed.

• ARKEO uses supervised AI algorithms developed, trained, and calibrated under the oversight of qualified engineers.
• Decision logic, safety thresholds, and interaction prompts are pre-defined and audited.
• Automated emergency calls are triggered only if specific risk scenarios are detected and the user cannot confirm their situation.
• Human oversight is applied at the design, monitoring, and audit levels to ensure ongoing safety, fairness, and ethical functioning.
• No fully autonomous clinical or medical assessments are made.

Storage Architecture:

• All personal data generated by ARKEO’s interactions remain stored locally on the robot.
• Transcriptions are encrypted at rest using AES-256 encryption.
• Emergency event logs may be securely transmitted only when the protocol is activated.

Data Retention Periods:

Security Measures:

• End-to-end encryption for emergency data transmissions
• Secure access control & user authentication
• Role-based internal access to maintenance logs
• Regular AI-model audits and data-accuracy verification
• Continuous vulnerability monitoring and software updates

We do not sell or commercially share your personal data.

ARKEO robot data: Not transferred to third-party providers, except for emergency contacts or emergency services when necessary.

Website & administrative operations:

All subcontractors are bound by strict GDPR-compliant processing agreements.

No international data transfers occur from the ARKEO robot’s interaction data.

Limited transfers may occur for website operations and customer-support systems, fully protected under:

• EU Standard Contractual Clauses (SCCs)
• EU-U.S. Data Privacy Framework (DPF)
• Appropriate technical safeguards (encryption, access controls, minimisation)

You have the following rights under GDPR:

• Right of access to your personal data
• Right to rectification of inaccuracies
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to certain processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with the Spanish Data Protection Authority (AEPD)

You may exercise these rights by contacting us at: arkeobots@gmail.com

We apply a strict privacy-by-design and data-minimisation approach:

• We process only data strictly necessary to ensure your safety, improve your experience, and fulfil legal obligations.
• We do not monetise your data in any form.
• We constantly review and improve our AI models to ensure fairness, transparency, and accountability.
• Your trust and safety are our highest priorities.

This Privacy Policy may be updated periodically to reflect regulatory, technological, or operational changes.

The most recent version will always be available on our website, and we will notify users of any material changes via registered email or prominent in-app notices.

Company Information:

• Email: arkeobots@gmail.com
• Phone: +34 6 54 34 89 11

Registered Address:

• ARKEOBOTS S.L.
• Calle Ávila 89, Planta 4, Puerta 1
• 08005 Barcelona, Spain
• NIF: B21906508