Terms of Service

These Terms of Service ("Terms") govern your purchase, access, and use of the ARKEO companion robot ("the Product") manufactured and distributed by ARKEOBOTS S.L., registered at Calle Ávila 89, Planta 4, Puerta 1, 08005 Barcelona, Spain, NIF: B21906508 ("we", "us", "our").

By purchasing or using the ARKEO product, you ("Customer", "User", "you") agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy.

ARKEO is a social companion robot that leverages artificial-intelligence ("AI") technologies to provide daily social interaction and evidence-based stimulation.

Built on research-driven protocols (including clinical studies by healthcare professionals and organisations such as the Alzheimer’s Foundation), ARKEO helps counteract loneliness and support neurocognitive-decline prevention.

Core capabilities:

• Engage in natural, varied conversational interaction
• Conduct cognitive exercises grounded in scientific research
• Encourage learning, light physical exercises and seamless family connectivity
• Detect behavioural patterns that may indicate potential risk and notify authorised contacts
• Trigger emergency protocols under predefined situations of potential danger

3.1 Purchase & Delivery

• Upon purchase, we will deliver the Product to the address you provide
• You are responsible for ensuring that your delivery details are accurate

3.2 Right of Withdrawal (European Consumers Only)

As a consumer residing in the European Union, you have the right to withdraw from your purchase contract within 14 days of receiving the Product without giving any reason.

Upon withdrawal:

• You must return the Product in its original condition within 14 days
• You bear the cost of return shipping
• We will reimburse your payment within 14 days of receiving the returned Product, minus any reduction in value due to handling beyond what is necessary to verify the Product

4.1 Legal Warranty of Conformity (EU Directive 2019/771)

• ARKEOBOTS provides a two-year legal warranty covering conformity defects present at the time of delivery
• If a defect arises, please contact us for repair, replacement, or reimbursement
• This warranty is independent from any commercial warranty

4.2 Exclusions

Warranty does not cover:

• Damage caused by misuse, improper maintenance, unauthorized modifications, accidents, or force majeure
• Software updates or feature upgrades not originally provided

5.1 Non-Medical Purpose

ARKEO is strictly an assistive social and safety tool. It:

• Does not provide any clinical evaluation or medical advice
• May detect patterns suggesting potential health risks but does not issue any diagnosis
• Offers purely informational guidance to the user and/or authorized family members for potential professional consultation

5.2 Emergency Protocols

• ARKEO may trigger emergency alerts when predefined risk situations are detected
• Where possible, ARKEO will attempt to verify with the user before triggering any emergency call
• If the user cannot respond and danger has been previously detected, ARKEO may automatically contact emergency services or designated contacts

5.3 AI Supervision

• All AI models and safety thresholds are designed, supervised, and audited by qualified engineers
• Human oversight is applied at the design, testing, and monitoring stages
• ARKEO's AI models do not operate fully autonomously for life-critical decisions

• Ensure correct installation, configuration, and regular updates of the Product
• Follow all provided safety instructions and user manuals
• Provide accurate contact details for emergency contact persons
• Use the Product only for its intended purpose and within the limits described in these Terms
• Notify ARKEOBOTS immediately in case of technical malfunction or safety concern

To the fullest extent permitted by applicable law:

• ARKEOBOTS shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use the Product
• ARKEOBOTS shall not be liable for any failure to detect, correctly assess, or respond to an emergency situation, except in cases of gross negligence or intentional misconduct
• You acknowledge that ARKEO provides assistive safety functionalities, but is not designed or certified to guarantee the detection or prevention of any medical or life-threatening event
• ARKEOBOTS shall not be responsible for personal injuries, property damage, or financial losses resulting from misuse, improper maintenance, or failure to follow safety instructions

ARKEOBOTS processes personal data in full compliance with the EU General Data Protection Regulation (GDPR) and the Spanish LOPDGDD. For full details, please refer to our Privacy Policy.

• No storage of raw voice or video recordings
• Transcribed interaction data securely stored locally
• Strict minimization and encryption of personal data
• No sale or commercial transfer of personal data

• All intellectual property rights related to ARKEO, including software, hardware design, trademarks, and documentation, remain the exclusive property of ARKEOBOTS S.L.
• You are granted a personal, non-transferable license to use the Product solely for its intended purposes
• Any reverse-engineering, unauthorized copying, modification, or resale of the Product or its software is strictly prohibited

ARKEOBOTS shall not be held liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, pandemics, strikes, or power failures.

We reserve the right to modify these Terms for legal, regulatory, or operational reasons. Updated versions will be published on our website. Continued use of the Product after such modifications constitutes acceptance of the new Terms.

• These Terms shall be governed by and construed in accordance with the laws of Spain and applicable EU regulations
• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain

For any inquiries, support requests, or legal notices:

• ARKEOBOTS S.L.
• Calle Ávila 89, Planta 4, Puerta 1, 08005 Barcelona, Spain
• Email: arkeobots@gmail.com
• Phone: +34 6 54 34 89 11

(Complete and send this form only if you wish to withdraw from your contract.)

• To: ARKEOBOTS S.L., Calle Ávila 89, Planta 4, Puerta 1, 08005 Barcelona, Spain
• Email: arkeobots@gmail.com
• I hereby give notice that I withdraw from my contract of sale for the following product: _____________________________
• Ordered on: _________________ / Received on: _________________
• Customer Name: _____________________________
• Address: _____________________________
• Date: _____________________________
• Signature (only if sent on paper): _____________________________